Clearing and Forwarding companies (C&F) play a key role in the Kenyan economy by ensuring that goods meant for various global destinations are safely and quickly transported. The C& F agents also have an important function of ensuring that businesses and individuals in Kenya receive their goods that come from various parts of the world. Because of their central role in international trade, we have so many clearing agents in Kenya. The clearing and forwarding companies in Kenya are mainly found in Nairobi and Mombasa due to existence of ports that handle cargo from various parts of the world and vice versa. Knowledge on what you should consider in choosing the best clearing and forwarding company is very vital as you want to receive your goods safely or send them to various destinations of the world without any doubt about their safety. There are various aspects that you need to consider before choosing a clearing and forwarding company as highlighted and described below.
It is important to ensure that the clearing and forwarding company you choose to handle your cargo is fully registered and authorized to provide clearing and forwarding services. This is because the clearing and forwarding industry has a fair share of fraudsters. To avoid falling into the traps of conmen, ensure that the company you choose is licensed and has the requisite documentation from the relevant regulatory bodies. The license should clearly state the type of goods that the company is supposed to handle. If the clearing and forwarding company you want to choose is not authorized to handle your goods, do not choose it because it might spoil your cargo. It is important to ask friends and family members to refer you to the best clearing and forwarding company if they know of any. Because of the level of trust, this group will direct you to the best companies because they desire you to get the very best of the C&F service.
It is important to consider the number of years the clearing and forwarding company you are choosing has been in the market. There are so many C&F companies that are created yearly and it is vital to consider the experience they possess before hiring them. Inexperienced companies will accord you a very substandard service because they are not well acquainted with all the processes and procedures that C&F entails. To evaluate the experience of the company you want to choose for your C&F needs, it is important request them for a list of past customers whom you can call and inquire about the services that that specific company. If the views of many customers are positive, it is advisable to hire the company. Negative views indicate that the company's services are not satisfactory and should be avoided.
Cargo clearing and forwarding entails a lot of document handling. The huge amount of paperwork involved needs an experienced company that understands which documents should be used at every phase of cargo handling. There are a number of documents that must be submitted to the customs authorities. These includes Bill of lading, Goods Purchase Invoice and Import Declaration. Companies without experience may not understand the procedures of document preparation and submission to the relevant departments like KRA.
The importance of being honest
It is advisable to choose a company that offers its C&F services through legally acceptable processes and procedures. There are some companies that may want to subvert the law and have your goods transported through shortcuts that may prove to be costly in the long run. Ensure that the company follows all the internationally accepted laws and protocols of cargo transportation and handling.
The clearing and forwarding company you choose should affordable so that it fits within your budget. Although affordability does not imply a poor service, it is advisable to choose a C&F company that is economical especially if you are in business.
The company you choose for your clearing and forwarding service must allow you at anyone given time to track your shipment and confirm its safety. This gives you an opportunity to make prior arrangements on how the cargo should be received and ensure that certain clearing procedures are started in time.
The clearing and forwarding company's business systems must be integrated with other relevant systems like KWATOS and KRA's Simba system. This ensures that the clearing forwarding of your goods is done not only fast but in conformity of relevant laws. The agent's systems are also supposed to be connected to the main airlines and ship lines that transport goods to Kenya.
Ultramodern techniques and technologies
The clearing and forwarding company must demonstrate the ability to utilize ultramodern techniques and technologies of doing business. The company must have a professional staff with the latest knowledge on how to use various tactics and technologies in providing the client with a beyond satisfactory service. In this regard, companies whose systems are not automated must be avoided because they may not provide you with a quick and a service that is beyond your expectation.
A serious clearing and forwarding company has as its top priority an objective of providing the customer a service or solution which is beyond their expectation. You can note this attribute from the time you call them. When you call the company, you are likely to experience a professional tone of voice and readiness to respond to any of your queries.
We are the best
If you are looking for the best C&F service in Kenya, make us your first priority because we offer the best services in the country using experienced staff. We are strategically situated in both Mombasa and Nairobi and offer logistical, and freight services. Our main reason of existence is to provide the customer with the best quality service at very reasonable rates. Our dedication is to provide you with a service that exceeds your expectations in the clearing and forwarding field.